Refund and Returns Policy

At ChoozTrend, we strive to ensure your complete satisfaction with every purchase made on our website. However, we understand that sometimes you may need to return a product. Therefore, we offer a hassle-free refund and returns policy to make your shopping experience as smooth as possible.

1. Eligibility for Returns:
   • You may initiate a return within 15 days from the date of delivery.
   • The item must be unused, in its original packaging, and in the same condition as received.
   • Items such as intimate apparel, swimwear, and earrings are not eligible for return due to hygiene reasons, unless they are faulty.
2. Initiation of Returns:
   • To initiate a return, please contact our customer service team within the stipulated 15-day period.
   • You can reach us via email at [customersupport@chooztrend.com] or through our website’s contact form.
   • Please provide your order number, the name of the item you wish to return, and the reason for the return.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect.
   • We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Refund Process:
   • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
   • If the return is approved, we will process a refund to your original payment method within 7-10 business days.
   • Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
5. Exchanges:
   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as per the above process and place a new order for the desired item.
6. Defective or Incorrect Items:
   • In the rare event that you receive a defective or incorrect item, please contact us immediately upon receipt.
   • We will arrange for the return shipping at our expense and provide either a replacement or a full refund, depending on your preference.
7. Exceptions:
   • Custom-made or personalized items cannot be returned unless they are faulty.
   • Final sale items are not eligible for returns or refunds unless they arrive damaged or defective.

By shopping with ChoozTrend, you agree to abide by the terms and conditions outlined in this Refund and Returns Policy. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority.

This Refund and Returns Policy is effective as of [April 2024]. We reserve the right to amend or update this policy at any time without prior notice.